Service Center

We're always here for you and your employees, so we provide hybrid service center services that include chat and, of course, human service center intervention in any notification requiring attention. Our service center communicates directly with branch managers and deputies, directing them to the troubled cooling unit. Our service center is based on a skilled and technological team that guides field teams on the actions to take, from unloading cargo to closing doors and resolving service issues with your cooling provider. Our service is based on SLA (Service Level Agreement), and we solve critical issues within 72 hours, while updating all relevant factors at the branch. Our team ensures that every cooling issue or human error is immediately addressed in the best possible way, putting you in the best hands.