Privacy Policy
Last Updated: AUG 13, 2025
At ControlX (“we”, “our”, “us”), we are committed to protecting the privacy of our current and potential customers and securing their personal information in strict compliance with the applicable data protection regulations in Israel, the General Data Protection Regulation (GDPR) of the European Union, and industry best practices. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website located at controlx.me (“the site”). By accessing and using our site, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information you provide directly to us, including:
Full name
Company name and job title
Email address
Phone number (including WhatsApp)
Billing and shipping address
Payment details (processed through secure third-party payment processors)
Service usage details (e.g., system logs, account settings)
- Non-Personal Information We may collect non-identifiable information automatically, such as:
IP address
Browser type and version
Device type and operating system
Website navigation data and interaction behavior
Cookies and similar tracking technologies (see Section 6)
- How We Use Your Information We may use your information for the following purposes:
We process your information lawfully, fairly, and transparently for the following purposes:
To process purchases, deliveries, and installations of our equipment.
To activate, manage, and maintain your license for our systems and application.
To provide customer support and respond to inquiries.
To send operational notifications, service updates, and relevant offers (with your consent).
To maintain and improve our products, services, and website.
To comply with legal obligations and resolve disputes.
- Legal Basis for Processing (GDPR Compliance)
We process personal data under one or more of the following legal bases:
Contract Performance: Processing is necessary to perform a contract with you (e.g., providing monthly subscription services).
Legal Obligation: Processing is required to comply with applicable laws.
Legitimate Interest: Processing is necessary for our legitimate business purposes, provided these do not override your rights.
Consent: Where required by law, we will obtain your explicit consent before processing your information.
Data Retention We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer needed, we will securely delete or anonymize it.
Disclosure of Your Information We do not sell, rent, or trade your personal data. We may share it only in the following cases:
Service Providers: Trusted third-party vendors that assist us in operating our business (bound by confidentiality and data protection agreements).
Legal Requirements: When required to comply with laws, regulations, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, provided that privacy protections remain in place.
Cookies and Tracking Technologies We use cookies and similar technologies to enhance your user experience, improve system performance, and analyze website usage. You can manage or disable cookies via your browser settings, though some features of our website may not function properly without them.
International Data Transfers If we transfer your personal data outside Israel or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
Information Security We implement advanced security measures to protect your information, including:
Encryption for data storage and transmission.
Strict access controls to authorized personnel only.
Regular system monitoring and audits to identify and prevent security threats.
All data handling is performed in accordance with the strictest requirements of Israeli law and GDPR standards.
- Your Rights Under GDPR You have the following rights regarding your personal information:
Right of Access: Obtain a copy of your personal data.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data when it is no longer needed.
Right to Restrict Processing: Request limited use of your data in certain circumstances.
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of these rights, please contact us using the details below.
- Communication Channels You can contact us for privacy-related matters or service inquiries through:
Phone: +972 076-5994770
WhatsApp: +972 54-768-1888
Email: [email protected]
- Changes to This Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your data.
